GTInet.org access issues
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- GTInet.org access issues
Please review the troubleshooting tips below for instant help with login
problems accessing GTInet.org. If you are still stuck, please contact us and we
will further assist you.
General guidelines for troubleshooting GTInet.org access issues
- Ensure you have Internet Explorer version 6.0 or above installed on your machine.
- Check that you have “Automatic logon with current username and password” as the security setting for User
Authentication/Logon AND *.gtinet.org listed within your Local intranet
zones list
- See if other users within your member firm
can access the GTInet.org site successfully. This will determine whether it
is the machine specifically or an issue with your member firm’s network
infrastructure.
- If possible, check if you can access
GTInet.org outside the office when connected via VPN.
- Username information will be formatted
differently if you are using Windows 2000 or Windows XP:
For
Windows 2000 users:
Username: US12345
Password: password
Domain: GTINETAD
|
For
Windows XP users:
Username: GTINETAD\US12345
Password: password |
- Were you able to access GTInet.org before?
Was it working and it stopped? If so, what changed and when?
- Can you get to any other Grant Thornton
websites (for example: http://www.grantthornton.com or
http://www.gti.org)?
User issue:
Not being prompted to enter username or password and results in a 401
Authentication Error message
Websupport recommendation:
Do you have Internet Explorer version 6.0 or above installed on your
machine?
If so, can you please make some adjustments to your Internet Explorer browser
settings?
- Please navigate to Tools/Internet Options...
- Go to the 2nd tab called Security
- Highlight the Local Intranet icon and in the
section where it says Security level for this zone, click on the button
Custom Level...button
- Scroll down to the bottom of that box where
it says User Authentication/Logon
- Select the button that says "Automatic logon
with current username and password" (see screen shot attached)
- Close out of Internet Explorer completely
and close out of any remaining browser windows you may have open.
- Open a new Internet browser window.
- Go to http://www.gtinet.org and click
"Access GTInet.org".
- You should be prompted to enter your
username and password at that time.
- When you are prompted, please enter your
username and password as follows:
Username: GTINETAD\US98765 (Replace US98765 with your username information)
Password: grant2006 (Replace grant2006 with your password information)
Scenario 2: Entering username and password and gets a Page cannot be displayed error message
User issue:
Receiving a page cannot be displayed error after entering my username and
password.
Websupport recommendation:
Do you have Internet Explorer version 6.0 or above installed on your machine?
If so, can you please make some adjustments to your Internet Explorer browser
settings?
- You will have to go to your Internet
Explorer browser and from the top menu, go to Tools/Internet Options. Go to
the 2nd tab called "Security".
- Click on the "Local Intranet" image.
- Click on the "Sites..." button.
- In the next pop-up box, click on the
Advanced button.
- In the text box where it says "Add this web
site to the zone" , please type the following:
http://*.gtinet.org
Then click Add.
- Finally, click OK to the remaining dialog
boxes.
If you open a browser window, in the right-hand bottom corner, you should see
the "zone for the site".
Can you tell us what zone is displayed when you attempt to access the site? It
should say “Local intranet” as show below.
User issue:
Receives the following error message when attempting to log into GTInet.org
Websupport recommendation:
User will have to bypass their proxy server to access the site.
From your workstation:
The web server requests a special type of authentication that isn't allowed
through proxy servers.
If this doesn't work, you will have to do some proxy site configuration on your
network server to let gtinet through directly and turn off proxy cache for
anything on gtinet.org.
You have to completely bypass the proxy for just *.GTInet.org
- Open up a new Internet Explorer browser
window
- Go to Tools/Internet Options/Connections tab
- Click the LAN Settings... button at the
bottom
- Check the box that says "Use a proxy server
for your LAN"
- Click the Advanced button in the Proxy
server section
- In the Exceptions section at the bottom, you
should type in *.gtinet.org. You should see information filled in for your
proxy.
Please email websupport@gtinet.org with details describing your problem.
Your request will be addressed within 2 business days.